At Rise and Shine Shopping, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a hassle-free refund and return policy as outlined below:
1. **Timeframe:** Requests for refunds must be made within 24 hours (1 Day) of receiving the item.
2. **Condition:** Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
1. **Contact Us:** Email our customer service team at riseandshinemahabalipuram@gmail.com with your order number and the reason for the return.
2. **Approval:** Once your return is approved, you will receive a return authorization and instructions on how to send back your item.
1. **Return Shipping:** Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
2. **Refund Timeframe:** Once we receive your returned item and it has been inspected, your refund will be processed and credited back to the original source within 7-10 business days.
3. **Refund Method:** Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.
1. **Timeframe:** Return requests must be made within 24 hours of receiving the product.
2. **Conditions:** Returns are only acceptable if the product is received in damaged condition or does not match the product description or image on our website.
1. **Contact Us:** Email our customer service team at riseandshinemahabalipuram@gmail.com with your order number, a description of the issue, and any relevant photos of the damaged or incorrect item.
2. **Approval:** Once your return request is approved, you will receive a return authorization and instructions on how to send back your item for an exchange or replacement.
1. **Return Shipping:** If the return is due to our error (damaged item or incorrect product), we will cover the return shipping costs.
2. **Exchange or Replacement:** Upon receiving and inspecting the returned item, we will process your exchange or send out a replacement within 4-7 business days.
– Items requested for return after 24 hours of receipt
– Items that are not in their original condition
We appreciate your understanding and cooperation. If you have any questions about our return policy, please do not hesitate to contact us.
Thank you for shopping with Rise and Shine Shopping!
– Email: riseandshinemahabalipuram@gmail.com
– Phone: +91 7418718010
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